At ClickTrolley, we are committed to providing our customers with high-quality beauty and skincare products. We understand that sometimes a purchase may not meet your expectations. To ensure your satisfaction, we have established the following refund policy:
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- Condition: The product must be unused and in the same condition that you received it.
- Packaging: The item should be in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
Please note that certain types of goods are exempt from being returned or refunded. These include perishable goods, intimate or sanitary products, and hazardous materials.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email us at contact@clicktrolley.shop within 14 days of receiving your order. Please include your order number and a brief description of the issue.
- Return Authorization: Upon reviewing your request, we will provide you with a return authorization and instructions on how to return the product.
- Return Shipping: You will be responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable.
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.
- Refund Issuance: If the return is approved, a refund will be processed to your original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your payment provider’s policies.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software products
- Some health and personal care items
If you have any questions about whether an item is eligible for a refund, please contact us before making a purchase.
4. Exchanges
We currently do not offer exchanges. If you wish to exchange a product, please follow the refund process to return the original item and place a new order for the desired product.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Bank Statement: Review your bank or credit card statement to see if the refund has been posted.
- Processing Time: Contact your bank or credit card company, as there may be processing times before a refund is posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at contact@clicktrolley.shop.
6. Sale Items
Only regular-priced items are eligible for refunds. Sale items are not refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@clicktrolley.shop with your order number and a description of the issue. We will provide instructions on how to return the item and arrange for a replacement or refund.